Billing support
Refund Policy
1. Subscriptions
luajmetopa.com offers subscription plans for organizations that need higher limits, notification features, analytics, and support. Current plan details are listed on the Pricing page.
2. Cancellation
You can cancel a paid subscription anytime. Cancellation stops future renewals, but access may remain available until the end of the current paid billing period.
3. Refund Requests
Refunds can be requested by contacting support at luajmetopa@hotmail.com. Please include your organization name, billing email, plan, and the reason for the refund request so we can review it quickly.
4. Review Process
Refund eligibility is reviewed case by case. We consider factors such as accidental purchase, duplicate payment, technical access issues, timing of the request, and actual use of the service during the billing period.
5. Processing
If a refund is approved, it will be processed back to the original payment method where possible. Processing times may vary depending on the payment provider and bank.
Need help?
Contact luajmetopa@hotmail.com for billing, cancellation, or refund questions.